In call and IVR transactions customers simply enter their card or bank payment details directly into their telephone keypad or via speech recognition. Their sensitive data is then securely passed directly to your data processor through our secured platform - completely bypassing your agent, network and your systems. This proven approach significantly reduces your risks of data breach and the costs and complexity of maintaining your PCI DSS compliance.
Step 1: Your customer calls the contact centre and begins their conversation.
Step 2: When the customer needs to share sensitive data, your agent initiates SecureMode. This masks the Dual-Tone Multi-Frequency (DTMF) tones as the customer inputs their data using their telephone keypad or by speech recognition.
Step 3: The captured secure data is dynamically routed to your processor – entirely bypassing the company network. No sensitive data enters the environment, so you can record the call from start to end.
Step 4: Sycurio.Voice removes the transaction almost entirely from the scope of your organization’s PCI DSS compliance obligations.
Our best-in-class data security solutions help organisations transform and simplify how they manage consumer data protection, regulatory compliance and payment security.View
We make it straightforward to build secure and easy-to-manage enterprise-wide payment environments.View
We make it straight forward to build secure and easy-to-manage enterprise-wide payment environments.View