PCI compliance for Talkdesk cloud call centre software

Simple, secure phone and digital payments for Talkdesk cloud contact centres

DTMF masking

The powerful combination of Talkdesk’s cloud call centre software and Sycurio’s technologies offers a seamless and secure solution for taking payments over the phone and via digital channels. With customers’ sensitive information kept outside your business environment, your organisation, systems, and agents will be effectively removed from the scope of PCI DSS compliance.

By integrating Sycurio into your Talkdesk cloud contact centre, you can create a secure and seamless payment CX across all your channels. Our platform has been proven to reduce security and management costs, decrease call handling times, and improve first contact resolution rates - resulting in enhanced customer satisfaction and increased levels of trust.

Sycurio solutions are available on Talkdesk AppConnect
Talkdesk SecureMode

Sycurio’s solutions enable you to take secure and PCI DSS compliant payments over the phone and through your other contact channels quickly, simply, and cost effectively.

Sycurio’s Talkdesk Cloud Call Center Software integration at a glance.

  • Take your remote agents, networks and Talkdesk contact centre out of PCI DSS scope
  • Minimize your infosec and compliance costs by preventing all card data from entering your organisation’s networks and systems
  • Move to self-assessment (SAQ-A) status – we provide you with your annual PCI DSS Attestation of Compliance (AoC) certificate for your protected voice payments
  • Allow your customers to use speech recognition and their phone keypad for payments, with intuitive transaction payment pages embedded inside your Talkdesk cloud contact centre solution
  • Reduce transaction errors and deliver better CX – payment details are validated before they’re submitted to the payment service provider
  • Automatically update customer records when a payment transaction is processed
  • Protect sensitive data by blocking payment card data from call-recordings and all other cloud contact centre systems
  • Maximize security by using Sycurio’s patented data capture method and DTMF masking technology to capture sensitive payment card data
  • Integrate with existing internal payment systems, payment service providers (PSPs) and payment gateways
  • Improve average handling times (AHT) and first contact resolution (FCR) for standout payment CX
  • Use alongside Sycurio’s digital payment link technologies supporting IVRs, chat and messaging applications, AI voicebots, email & SMS, and a wide range of other digital payment use cases
Sycurio & Talkdesk in 30 seconds

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