PCI compliance for Avaya cloud contact centre software

Simple, secure phone and digital payments for Avaya Experience Platform (EXP) and Avaya Cloud Offering (ACO) CCaaS solutions


Sycurio and Avaya share a common vision that prioritises customer experience, data security, and agent engagement. Together we know the importance of balancing security and CX as you make meaningful customer connections in contact centre operations. Sycurio’s solutions enable organisations to deliver payment experiences that agents and customers trust.

Sycurio.Voice reduces your costs, improves staff performance, and makes it easier to maintain your compliance with the Payment Card Industry Data Security Standards (PCI DSS) when processing card-not-present (CNP) payment transactions across your Avaya powered contact centres.

Agents using Avaya CCaaS platforms don’t hear or see any payment card data yet can stay in contact with the customer throughout the call. Not only that, but the card data is sent directly through Sycurio’s secure infrastructure to your payment gateway for processing. That means your customers’ sensitive information never enters your business environment.

Sycurio solutions are available on Avaya DevConnect
Avaya SecureMode

Sycurio’s solutions enable you to take secure and PCI DSS compliant payments over the phone and through your other contact channels quickly, simply, and cost effectively.

Sycurio’s Avaya CCaaS integrations at a glance.

  • Remove you contact centre, including remote agents, from the scope of PCI DSS compliance requirements
  • Move to self-assessment (SAQ-A) status – we provide you with your annual PCI DSS Attestation of Compliance (AoC) certificate for your protected voice payments
  • Streamline the compliance process and make cost savings without hampering your organisation’s high levels of security
  • Create a seamless and user-friendly method to capture secure payment transactions using your phone keypad and speech recognition
  • Process payments quickly by automatically validating card data before the transaction is submitted
  • Protect sensitive payment data by shielding it from agents and preventing it from being stored in your Avaya CCaaS solution
  • Benefit from Sycurio’s patented data capture method using DTMF masking technology
  • Integrates with any payment service provider (PSP) or payment gateway
  • Measurably improve average handling times (AHT) and first contact resolution (FCR)
  • Use with Sycurio’s digital payment link API for messaging, chat, SMS and email payments
  • Sycurio is a Technology Partner in the Avaya DevConnect programme, and our solutions have undergone extensive compliance testing by DevConnect engineers to verify Avaya compatibility.
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